agreement

Terms,without the fog.

By installing Thynk, you and Thynk Labs Inc. agree to the terms below. We keep this short and concrete: what we provide, what you owe, what either of us can do if it goes wrong.

last updated 2026-05-12operator · Thynk Labs Inc.governing law · Delaware, USA

Parties

This agreement is between Thynk Labs Inc. (“Thynk”, “we”, “us”) and the Shopify merchant entity that installs the app (“Merchant”, “you”). If you install on behalf of an organization, you confirm you have authority to bind it.

The service

Thynk is an AI operations layer for Shopify. It orchestrates playbooks across Shopify and any third-party tools you choose to connect, executing reads and writes within the scopes you grant. The service is delivered as a hosted web application accessible through the Shopify admin embed.

Features evolve. We may add, remove, or modify functionality at our discretion; material removals are announced at least 14 days in advance.

Account & access

  • Access is tied to your authenticated Shopify session — there are no separate Thynk credentials.
  • You are responsible for the staff members you grant access to and the actions they take inside Thynk.
  • You may revoke any connected third-party integration at any time from Connections.

Acceptable use

You agree not to use Thynk to:

  • Violate any law, infringe any third party's rights, or breach the Shopify Partner Program Agreement.
  • Send unsolicited bulk communications (spam) through connected channels.
  • Attempt to bypass rate limits, daily caps, or per-merchant scoping by any technical means.
  • Reverse engineer the orchestrator, scrape outputs at scale, or use Thynk as a thin proxy to resell underlying model capacity.
  • Process highly regulated data (health, financial account numbers, government IDs) without a written addendum.

We may suspend the service immediately if we reasonably believe you have violated this section or are putting other merchants or integrations at risk.

Your data

You own your data. We process it on your behalf solely to operate the service, as described in the Privacy Policy. Our license to your data is limited to what's required to run playbooks, persist memory, render activity, and improve the product in aggregate, de-identified form.

We do not train external models on your data and do not sell or share it for advertising purposes.

Billing

Pricing and plan inclusions are listed on the Pricing page and in the Shopify App Store listing. All charges are processed through Shopify's Billing API and appear on your Shopify invoice. We do not bill outside of Shopify for the core subscription.

  • Free tier: Subject to a fair-use daily limit.
  • Paid plans: Billed monthly via Shopify; usage that exceeds plan limits may trigger overage as disclosed at upgrade.
  • Trials & refunds: A 14-day free trial is included with paid plans. Refunds outside the trial follow Shopify's standard policy.
  • Plan changes: Upgrades take effect immediately, prorated. Downgrades take effect at the start of the next billing cycle.

Third parties

Connecting Klaviyo, Meta Ads, Gorgias, Slack, Linear, Notion, or any other integration is your choice. Their terms govern their service. Thynk is not responsible for outages, billing, or content originated by those tools, and we cannot guarantee compatibility if they introduce breaking changes.

IP & feedback

Thynk, the orchestrator, the skill pack framework, and the playbook library are our intellectual property. Your prompts, uploads, memory contents, and the outputs the agents produce for you remain yours.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the product. We will not identify you by name in product communications without permission.

Term & termination

This agreement starts on install and continues until either party terminates it.

  • You can terminate at any time by uninstalling the app from your Shopify admin.
  • We can terminate for material breach with 30 days written notice (immediately for the violations in §4).
  • On termination, your data is purged within 30 days, except audit logs retained as required.

Warranties & disclaimers

We provide Thynk “as is.” Beyond the explicit commitments in this agreement and the Privacy Policy, we disclaim all implied warranties — including merchantability, fitness for a particular purpose, and non-infringement — to the extent allowed by law.

Agents make probabilistic decisions. Even with scoping and audit guardrails, you are responsible for reviewing material outputs that affect customers (emails, ads, refunds, published content) and for choosing which tools to connect.

Limitation of liability

Neither party is liable for indirect, incidental, consequential, or special damages. Our aggregate liability for any claim arising from this agreement is capped at the greater of (a) the fees you paid us in the 12 months preceding the claim, or (b) US$100.

These limits do not apply to: (i) your obligations to pay fees due, (ii) breaches of §4 (Acceptable use), or (iii) liabilities that cannot be limited under applicable law.

Governing law

This agreement is governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Disputes shall be resolved in the state or federal courts located in Delaware, and each party consents to that jurisdiction.

Changes

We may update these terms. Material changes are announced in the app shell and via email to the install contact at least 14 days before they take effect. Your continued use after the effective date constitutes acceptance.

Questions about these terms: legal@thynk.app.